Terms & Conditions

1. General Information
Welcome to craftwisdom.co.uk. By accessing and using our website, you agree to abide by the following terms and conditions. These terms govern your use of our website and the purchase of our products. If you do not agree with any part of these terms, please refrain from using our website.

2. Ordering & Payments

We accept payments via Credit/Debit Cards, PayPal, and Google Pay.
All prices displayed on our website include VAT.
We reserve the right to modify product prices at any time; however, changes will not affect orders already placed.

3. Shipping & Delivery

We currently ship only within the UK mainland.
Estimated shipping times and costs are detailed in our Delivery & Returns Policy.
We take full responsibility for lost or delayed shipments as outlined in our Delivery & Returns Policy.

4. Returns & Refunds

Our Delivery & Returns Policy outlines all conditions related to returns, refunds, return shipping costs, and processing times.
Please review this policy before initiating a return request.

5. User Accounts & Privacy

Customers can place orders as guests or by creating an account.
We are committed to protecting your personal data and comply with GDPR and other relevant privacy laws.
Our Privacy Policy explains how we collect, use, and share customer data.

6. Restrictions & Acceptable Use

Customers must be 18 years or older to make a purchase. Customers aged 15 and above may purchase with parental or guardian approval.
Users must not engage in fraudulent activities or misuse any content on our website.

7. Intellectual Property & Copyright

All content, including images, text, and logos, on craftwisdom.co.uk is owned by us.
Customers may not use, reproduce, or distribute our content without prior written consent.

8. Liability & Disclaimers

Our products come with a 6-month manufacturer’s warranty from the date of delivery (excluding consumables).
The warranty does not cover:
- Fair wear and tear.
- Willful damage, accidents, negligence, or improper use.
- Large furniture items made from recycled wood.
We strive to ensure accurate website functionality and product listings. However, in the case of defective or incorrect products, please refer to our Delivery & Returns Policy.

9. Changes to Terms & Contact Information

These Terms & Conditions may change without prior notice but will always be updated on our website.
For any concerns, disputes, or inquiries, please contact us.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.