Delivery & Returns Policy

Delivery & Returns Policy

Shipping

Returns & Cancellation 

1. Cancellation Rights
   
   • You have 14 days after receiving your goods to cancel your order.
   • Please notify us of your cancellation in writing to us using our website’s contact form.
   • For orders not yet dispatched, please provide your order number for cancellation.
   • Order amendments/cancellations are only possible while the order is still processing; they are not possible once dispatched.
2. Returns Timeframes
   
   • For faulty or incomplete items: you must report these to us within 72 hours of receipt. Please send contact us using the contact form. We may ask you to send photographs of the products.
   • Damaged items: Report within 48 hours of receipt.
   • Wrong items or missing items delivered: Report within 72 hours of receipt.
   • Unwanted items: Report within 7 days of receipt. The cost of the return shall be borne by the customer and goods must be returned in their original packaging as new.
   • All returns must be completed within 28 days of notification.
   • Undelivered items : Report within 21 days of payment
3. Product Warranty
   
   • Our products come with 6-month manufacturer’s warranty from delivery date (excluding consumables).
   • The warranty excludes:
     
     • Fair wear and tear
     • Willful damage, accidents, negligence, and improper use
     • Large furniture items made from recycled wood
   • Consumable items (e.g., batteries) are covered only for physical defects on arrival.
4. Refunds
   
   • Refunds are processed within 30 days of receiving the return.
   • Payment is refunded to the original payment method.
   • Depending on the circumstances and approval from our team , reasonable return shipping costs may be reimbursed for approved returns.
5. Out of Stock Items
   
   • If any items in your order are out of stock, we will contact you and give you a choice of a refund or ship the remaining items if you wish.
6. Returns Process
   
   • Please contact customer support using the contact form for return authorization and instructions before returning any items.
   • All items must be returned in original packaging and ‘as new’ condition.
   • Include your original order number with all returns.
   • For high-value items (£15+), please return with tracking to ensure their safe arrival.
   • Unauthorized returns or returns not following the correct procedure will not be reimbursed for shipping costs.

For specific return instructions or to initiate a return, please contact us our customer support team.